• Free shipping on orders over 150 euro
  • Fast delivery
  • Shop safely with Klarna
Vanliga frågor
FAQs
Köpvillkor
Terms & Conditions
Frakt & Leverans
Shipping & Delivery

Ångerrätt & returer

Returns & Refunds

FAQs

When will my order be shipped?

We try to ship your toys on the next working day after you order them, and they’ll be delivered to your delivery address within 3-10 days.

 

How do I pay?

You pay safely and securely with card payments from Klarna.

 

How do I return an item?

Returning a product should be easy! Go to our returns form and fill in the necessary information. We’ll then send a return slip and instructions to your delivery address. You can also contact customer service via email at hello@micki.se see or phone on +46 470-70 41 60.

 

How can I make a complaint?

Contact customer service via email at hello@micki.se or phone on +46 470-70 41 60 and we’ll help you with your complaint.

 

How do I cancel my order?

Accidentally ordered twice or immediately regretted a purchase? Contact customer service via email at hello@micki.se or by phone on +46 470-70 41 60 and we’ll help you cancel an order that hasn’t yet been sent.

 

What happens to my payment when I return an item?

Once we’ve received your returned item, we’ll reimburse the cost minus the returns fee and any customs duties via Klarna. You can read more about the returns fee and other details in our terms & conditions.

 

Which countries do you deliver to?

We deliver to all EU countries and Norway.