We normally ship your toys the next working day after you place your order, and most packages are delivered to your delivery address within 3-10 days. Shipping is free when the total price of your order is over 150€, otherwise it costs 9.9€.
We deliver to all EU countries, Norway and United Kingdom. Within the EU, with the exception of Sweden and Norway, packages are delivered by DHL and local partners. In the United Kringdom packages are deliverd by UPS. You can read more about the delivery and how to track your package in your delivery confirmation.
If any of the products in your order are not in stock, delivery may take longer. If your delivery is delayed, you have the right to cancel your order free of charge. In that case, contact us at firstname.lastname@example.org.
If you don’t pick up your package from your chosen service point, it will be sent back to us. You will be charged 19.9€ for return shipping and handling. You can read more about the conditions of collection at DHL.